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Uninstall Config Files on iOS

Updated

If you want to remove restrictions on an iPhone or iPad that has a config file installed, you can follow these uninstall instructions. 

Step 1: Access Uninstall Instructions

Full instructions for uninstalling your Config File are available on the dashboard. Access them by choosing the Uninstall option:

If you've set Editor Preferences to restrict changes to your Device Config while your profile is locked, you may need to unlock your profile to access and complete the instructions. 

Step 2: Open Settings

  • Open Settings on your iPhone: 

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  • Go to General:

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  • Scroll down and select VPN & Device Management:

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Step 3: Remove the Device Config

Download the removable version of your Device Config using the dashboard by going to Device Config > iOS config > Uninstall.

  • Install the removable version of your Device Config on your iPhone.
  • Open it by tapping on it, then choose Remove Profile:

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Frequently Asked Questions

What if I can't scan the QR Code?

In some cases, you might have restrictions enforced that prevent the camera or a web browser from being enabled. If that's the case, you still have other ways to download the profile onto your iPhone or iPad:

  1. Download the Config File on your Mac, then use AirDrop to download the file to your iPhone.
  2. Email or text yourself the Config File.

If you're still unable to uninstall the profile, contact us.

How do I remove older Config Presets from my iPhone?

  • Go to Tools > iPhone > Config Presets on the dashboard.
  • Untoggle the "Uninstall Prevent" switch on step 1.
  • Reinstall the Config Preset installed on your iPhone for step 2.
  • Follow the instructions for step 3 and beyond to reinstall the removable Config Preset.
  • Remove the Config Preset on your iPhone.

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  • Repeat these steps for each Config Preset on your iPhone.

For full instructions about how to migrate away from Config Presets, see Migrating to the Device Config Generator.

Restrictions are still enabled after removing the Device Config

Some restrictions require a full device reset to update restrictions on your iPhone.

  • Press and hold the volume up and the power button to power off your device.

See Restarting an iPhone or iPad for more information.

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